Privacy Policy

1. Introduction

Welcome to ToPixel (https://topixel.art). This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use ToPixel.

2. Information We Collect

• Account information: email, encrypted password, login/session status, and account profile data.
• Product data: uploaded images, AI conversion inputs, conversion results, editor content, and exports.
• Billing and subscription data: plan status, credit balance, order/transaction IDs, and payment status.
• Technical and usage data: device/browser type, IP-based region, request logs, and error/performance logs.

3. How We Use Information

• Provide core features (conversion, AI processing, editor, export, and account functions).
• Manage subscriptions, credits, redeem codes, and billing fulfillment.
• Improve reliability, performance, and abuse prevention.
• Respond to support requests and comply with applicable legal obligations.

4. Service Providers and Data Processing

We work with trusted providers for hosting, storage, authentication, email delivery, analytics/monitoring, AI processing, and payments. Providers process data only for service delivery and under contractual safeguards.

5. Cookies and Similar Technologies

We use cookies and similar technologies for sign-in sessions, security, and product analytics. You can manage cookies in browser settings; some features may not work correctly if cookies are disabled.

6. Data Retention

• Conversion files are generally retained for short-term processing and download support (typically up to 24 hours).
• Account, billing, and credit records are retained while your account is active and as required for compliance.
• Saved drafts/history are retained according to product settings and account status; deleted data is removed from active systems.

7. Data Security

We use HTTPS/TLS encryption, access controls, and operational monitoring to protect data, and we continue to improve security controls based on service needs.

8. Children's Privacy

ToPixel is not intended for children under 13, and we do not knowingly collect personal data from children under 13.

9. Your Rights and Choices

Depending on your location, you may request access, correction, deletion, or export of your personal data, and you may request account deletion by contacting us.

10. Policy Updates

We may update this Privacy Policy to reflect product, legal, or operational changes. Updates are posted on this page with a revised Last updated date.

11. Contact

If you have privacy questions, contact:

• Email: support@topixel.art
• Website: https://topixel.art